Frequently Asked Questions

Delivery to major cities: Delivery to major cities in Oman will take 3 to 4 business days from the invoice issue date. Delivery to areas outside major cities: For areas outside major cities, the expected delivery time is between 5 to 7 business days from the invoice issue date.
You can register using either your mobile number or email account. When registering with a mobile number, a verification code will be requested. You will also need to provide your personal information, including your first and last name, email address, password, and confirm your password.
You have the ability to update your personal information at any time through our website. Simply log in to your account and select the "My Account" option. If you want to change your phone number, you will need to enter the new number, and a verification code will be sent to the new number. If you want to change your password, you will be prompted to enter your old password first, then enter your new password and confirm it. If you need assistance, you can contact customer service representatives at +9668001186666
What is B2B sales? B2B sales involve meeting the needs of government institutions, private companies, and banks in the field of perfumes and gifts. The minimum order quantity is 50 pieces. For more information, please contact +966505334780
If you forgot your account password, please click on "Forgot Password?" and enter your registered phone number or email address. If you request to reset your password using your mobile number, a verification code will be sent to you and you must enter it in the required field. Then, you can enter a new password and confirm it. If you request to reset your password by email, a password reset link will be sent to the entered email address. When you click on the link, you will be redirected to a page to enter your new password.
We guarantee you a 100% safe shopping experience on Durrah's online website. We do not store credit card numbers in our systems, and payment details are encrypted using the latest electronic encryption technologies that comply with the highest security standards. We advise our customers to keep their passwords confidential and avoid sharing them with others to protect their personal information, as well as not sharing their credit card details. For more information on this topic, please refer to the terms and conditions. We take your security very seriously. We do not store credit card numbers on our servers, and we encrypt all payment information using the latest security technologies. We also encourage our customers to keep their passwords confidential and avoid sharing their credit card details with others. For more information on our security practices, please refer to our terms and conditions.
You are entitled to return or exchange items within seven (7) days from the date of receipt by contacting our Customer Service team through the toll-free number +9668001186666 or via WhatsApp at the same number. A shipping company will be dispatched to collect the products you wish to return or, if preferred, you will be directed to the nearest store to drop off the product. Please ensure the product is still sealed and in its original condition. Once the returned items are received by our team, we will process the refund via your bank account within 4 to 14 business days.
In case the product arrives damaged or incorrect, you are entitled to return or exchange it within seven (7) days from the date of receipt. To do so, please contact our Customer Service team via the toll-free number +9668001186666 or through WhatsApp at the same number. The shipping company will then arrange to collect the product from you for return, or you will be directed to the nearest store to drop off the product. Once the returned items are received by our team, we will process the refund via your bank account within 4 to 14 business days.
Cash on delivery is the currently available payment method. We are in the process of enabling all approved payment methods in the Sultanate of Oman.
To cancel an order, you can log in to your account, access your order list, and submit a cancellation request, provided the order has not been prepared for shipping. If the order has already been shipped or is being prepared for shipment, we will not be able to cancel it. You will need to wait for the shipment to return to our main warehouse in Muscat, after which the refund will be processed within 4 to 14 business days. For further inquiries, please contact our Customer Service team at the toll-free number +9668001186666.
Free shipping is available for purchases of 19 Omani Riyals or more.
It is manufactured in France in accordance with internationally recognized international standards in partnership with global expertise houses from international companies, especially French and leading in the perfume industry, by the hands of the most famous international perfumers for the most famous brands traded in all parts of the world, which made Deraah the leading company in the Saudi market.
You can contact us at the toll-free number +9668001186666 We are available to serve you from Saturday to Wednesday from 9 AM to 6 PM, Thursday from 9 AM to 4 PM, and Friday is a weekly holiday. You can reach us at the toll-free number +9668001186666 We are open from Saturday to Wednesday from 9 AM to 6 PM, and Thursday from 9 AM to 4 PM. We are closed on Fridays.
Deraah offers you beauty through over 850 branches spread across 162 cities in the Kingdom, and 11 branches in the Sultanate of Oman, providing the best French perfumes, oriental perfumes and oud, cosmetics and skincare products, men's and women's accessories, and hair care devices.
To apply for a job, you can submit your application through the following link: https://bit.ly/Deraah-jobs We are excited to have you join the Deraah team
To use a discount code, you will need to add the products you want to purchase to your shopping cart. Once you have added the products to your cart, you can proceed to the checkout page. On the checkout page, you will see a field for entering a discount code. Enter the discount code in the field and click the "Apply" button. The discount will be applied to your order total, and you will see the updated total reflected on the page.